Currently we ship to United Kingdom & Ireland
'UK' meaning England, Scotland, Wales, Northern Ireland, the Scottish Highlands & Islands
Shipping costs to UK 📦
Free delivery for orders over £50
£3.60 standard delivery
£5.50 next day (orders until 11am)
Shipping costs to Ireland 📦
£10 standard delivery
£5 for orders over £50
All will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We usually dispatch your order in 2-3 days
Standard UK delivery can take 3 -7 business days to arrive.
Ireland delivery can take 5 -14 days.
Delivery details will be provided in your confirmation email.
Yes, you can track your order online. 😉
Once we fulfil your order you will receive the tracking details by e-mail.
Most of our orders are shipped via Hermes & Royal Mail.
* the Ball Pits are shipped by DPD due to the large size
Yes, you can collect your order free of charge at 7B Eaton Road, M85DY, Manchester, UK
Our policy covers your order for 28 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
We do our best to accept all returns, however, should an item be in unsuitable condition, we may have to send it back to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.
Please do not send your purchase back to the manufacturer.
Returning an item to us is quick & easy!
Follow the link to easily return your unwanted items https://babyllama.co.uk/a/returns
Our online return centre lets you return your items to us with instant label creation using a suitable, fully tracked service.
CollectPlus drop off
- £4.60 deducted from your refund
- Maximum dimensions and weight 60cm x 50cm x 50cm, up to 10 kg
- Fully Tracked service
- £50 cover
* You can also use a mailing service of your choice and mail the return package to the following address:
7B Eaton Road
M8 5DY, Manchester
You are responsible for choosing the right insurance value for your package, whichever method of shipment you choose.
We’re really sorry about that, please return faulty item to us for a full refund.
Follow the link to easily return and state ‘Item was defective’ as the reason for the return. Once your parcel arrives to us and we’ve taken a look, we’ll get in touch to provide an update.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be paid back to the original method of payment, within 5 - 10 working days
7B Eaton Road, M8 5DY, Manchester
No, only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If you need to cancel your order please contact us at firstname.lastname@example.org or using our chatbot on the website.
*Please keep in mind that we usually process and ship orders the same day ( if received before 12pm), and once the order has shipped you will be subject to our return policy.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
Once Babyllama has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
You can contact us through our contact page! We will be happy to assist you.